Howdy folks, in the next coming weeks Infront Support will be making updates to the Support Homepage to make easier for our clients to find things.
The easiest way to resolve many issues related to sending large files is to zip a file using a file compression software package. Most operating systems include a zipping utility with the operating system.
A screenshot is a valuable tool for helping troubleshoot technical issues. Below are instructions on how to create an image of your screen that you can email to our support team.
FTP (File Transfer Protocol) is a method for moving files in bulk across the internet. It is more reliable and much faster than email. FTP involves using software you install on your PC (the client) to connect to an FTP server where you upload and store the files. The stored files can then be used by a website, or they can be downloaded by another FTP user.
One of the greatest challenges in managing website content is preparing images and photos for web delivery. To help you create images that are optimized for your website, we've put together a collection of image editing resources. Note - these resources are offered as a convenience for our clients. They are provided by third party web services and vendors and as such, we cannot provide support or answer questions about these resources.
Your web browser caches (stores) images and Flash and other page elements to make the page load faster. Many times, when a change is made to your website, the change may not appear when you refresh the page. This is because the web browser is showing you an old, cached version of the web page. To solve this problem, you need to clear your browser's cache and refresh the page. Follow the links below to clear your browser's cache.
It's preferable to have your email program delete messages off of the server, because if you leave too many messages on the server your inbox will get too large and will cause performance problems with your email account. We STRONGLY recommend deleting messages off of the server. Below are instructions for setting your email software to delete messages off of the server after downloading them.
This article has instructions for setting up your Blackberry device for sending and receiving email through your Infront Webworks email account.
This article has instructions for setting up your iOS device for sending and receiving email through your Infront Webworks email account. This includes iPhone, iPad and iPod Touch
This article has instructions for setting up your MacOSX computer or laptop for sending and receiving email through your Infront Webworks email account.
This article has instructions for setting up your Windows PC or laptop for sending and receiving email through your Infront Webworks email account.