A screenshot is a valuable tool for helping troubleshoot technical issues. Below are instructions on how to create an image of your screen that you can email to our support team.
Press the Print Screen (or PrtScn) key on your keyboard to copy the entire screen to the clipboard. Now open a program like Microsoft Word or Paint. Create a new file, and paste it in the image from the clipboard. You can paste it either from the Menu –> Edit or use the keyboard shortcut, CTRL+V. Then save the file and send it to [email protected].
Press Command-Shift-3 to create a picture.png file on your desktop. The .png file will be entitled, “screenshot (date / time). This .png file is a snapshot of your screen. You can email the file to [email protected]