Skip to content
infront webworks logo
  • Home
  • Digital Marketing
        • Digital Marketing

        • SEO
          • Enterprise SEO and Digital Marketing
          • Local SEO
          • SEO Audit
          • SEO Consulting
          • SEO Services
          • SEO Tools
          • SEO Workshops
          • Small Business SEO
          • White Label SEO
        • SEM | Search Engine Marketing | PPC
          • Ads & PPC
          • Advertising Management
          • Content Marketing Strategy
          • Conversion Rate Optimization
          • Reputation Management
        • Social Media Marketing
          • Facebook
          • Instagram
          • LinkedIn
          • Pinterest
          • Twitter
        • Need A Website or Seo Help?

          Request a Quote or (719) 577-4404

  • Websites
        • Websites

        • Web Development
          • Business Websites
          • Custom Web Applications
          • Small Business Websites
          • Sitefinity CMS
          • Website Costs
          • Website Evaluation
          • WordPress
        • Web Design
          • Ecommerce
          • Mobile First Web Design
          • Site Speed Optimization
        • Cloud Services
          • Domain Registration
          • Web Hosting
          • Website SSL Certified
        • Need A Website or Seo Help?

          Request a Quote or (719) 577-4404

  • About
        • About

        • The Team
        • Why Infront Webworks
        • Jobs
          • SEO Jobs
          • Website Development Jobs
        • Need A Website or Seo Help?

          Request a Quote or (719) 577-4404

  • Case Studies
        • Case Studies

        • SEARCH ENGINE OPTIMIZATION CASE STUDIES
          • Assisted Living SEO
          • Attorney & Law SEO
          • Automotive SEO
          • Criminal Attorney SEO
          • Dentist SEO
          • E-Commerce SEO​
          • Employment/Staffing SEO
          • Finance SEO
          • Hospitality SEO
          • Home Services SEO
          • Manufacturing SEO
          • Medical & Health Care SEO​
          • Non-Profit SEO​
          • Retail SEO
          • Real Estate SEO
          • Religious SEO
          • Travel and Leisure SEO
        • Web Development Case Studies
          • Small Business Web Design
          • Medium Business Web Design
          • WordPress Web Design
          • Church Web Design
          • Large Business Web Design
          • Nonprofit Web Design
        • Need A Website or Seo Help?

          Request a Quote or (719) 577-4404

  • Blog
  • Contact
        • Contact

        • Support
        • Need A Website or Seo Help?

          Request a Quote or (719) 577-4404

        • Sitemap
Request a Quote or (719) 577-4404
Request a Quote or (719) 577-4404

Home > Blog > Sitefinity Sites > Why Isn’t Sitefinity Sending Password Reset Emails?

Why Isn’t Sitefinity Sending Password Reset Emails?

  • September 7, 2016
  • 7:52 pm
  • By: Steven Yashur

You’ve got your shiny new Sitefinity site up and running, everything’s humming along smoothly, and then an admin forgets their password. They’ve tried using the password reset on Sitefinity’s login page, they’ve had another admin trigger the reset for them, and they’re still not getting a password reset email.

So, what’s the deal?

Well, here’s the trick:

In Sitefinity, password reset doesn’t work on its own right away. You have to configure the SMTP settings and the password recovery link first.

  1. In the Sitefinity backend, go to Administration -> Settings -> Advanced -> System -> SMTP (Email Settings)
  2. These fields need to be filled in:
    1. Host: smtp.whereyouremailcomesfrom.com
    2. DefaultSenderEmailAddress: no-reply@their-domain.com — it doesn’t have to be a real email address so long as the domain name matches the one on the site.
  3. These fields should already be filled in by default but here they are just in case:
    1. Port: 25
    2. delivery method: Network
    3. Timeout: 100000
    4. EmailSubjectEncoding: utf-8
    5. EmailBodyEncoding: utf-8
  4. Leave the other fields blank
  5. Save the changes
  6. In the list on the left, go to Security -> Membership Providers -> Default -> Parameters
  7. Set recovery mail address to no-reply@their-domain.com — again, it doesn’t have to be a real email address, but the domain name should match the one on the site.
  8. Set enable password reset to true*
  9. Save the changes
  10. Restart the application (either via IIS or by touching web.config)

* There’s another parameter, enablePasswordRetrieval, that allows Sitefinity to retrieve the user’s original password and send it to them. You probably don’t want to do that. If you do want to do that, you’ll have to (a) set enable password reset to false and (b) set password format to either Encrypted or Clear. Using clear password format stores the passwords in plaintext and is also a bad idea.

Save

About the Author

Loading...
Steven Yashur Technical Director
Steven Yashur
Senior Web Developer

Steve is Infront’s longest-serving employee and has over twenty years of experience in System Administration and Network Administration. For the last seventeen years, he’s worked in web application development focused on ASP, Ruby on Rails, .NET and Javascript as well as RDBMS (Microsoft SQL Server, Postgres and MySQL).

Infront Webworks Contact Form

START THE CONVERSATION

Service Interests
This field is hidden when viewing the form
This field is for validation purposes and should be left unchanged.
Talk with a local rep: Boulder SEO | Colorado Springs SEO | Denver SEO | Irvine SEO | Las Vegas SEO | Madison SEO | Tempe SEO

Infront Webworks

5350 Tomah Dr #2800
Colorado Springs, CO 80918


Follow Us

Facebook-f Twitter Instagram Linkedin Youtube Rss

HAVE QUESTIONS OR NEED HELP?

SALES: (719) 577-4404 SUPPORT: (719) 359-5540 BILLING: (719) 577-4404 FAX: (719) 630-7073
Open a Support Ticket
© Infront Webworks 2022

Terms of Service | Privacy Policy | Jobs | Company | The Team | HTML Sitemap | XML Sitemap